Delivery and returns

1. Where do you deliver to?

We are currently only able to deliver shop orders to the UK and Republic of Ireland. Any orders placed for delivery outside these areas will be refunded. Please email us if you wish to arrange international delivery (


2. What are your delivery charges?

All our items are sent  Royal Mail second class and the delivery charges are calculated and displayed in the shopping basket prior to checking out.


3. Can I track my delivery?

Unfortunately, we are unable to provide this service with Royal Mail second class post.


4. How do I return my order?

To make a return please contact the office on or 0208 736 5604. You should ship your unused product, in its original packaging, to the address given to you when notifying us.

Please Note:

Original and return delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders. You are responsible for shipping the products back to us. We recommend using a trackable shipping method. Individual products may be excluded from this guarantee. Please check the product description before you place your order.


5. What is your returns policy?

You can return a product within 30 days and we will happily refund the purchase price. Please contact to initiate a refund.


6. How do I receive a refund?

All our orders are paid for through paypal and we will use paypal to issue your refund back to the payment card or paypal account you used to pay. Your card/account should be credited within 14 days.


7. Can I exchange and item?

We are unable to offer exchange on items currently. You can return your item for a refund and then purchase a new item. If you receive an incorrect or faulty item please contact us for assistance.


8. Plus Fragile Links membership delivery

Fragile Links can be delivered to the UK or internationally and is done so by choosing the appropriate membership level. The cost of delivery is included in your membership fee.

close button
Please support our Christmas appeal

EDS UK helps people like Jenny to manage their symptoms and live the best life they can. Please donate £15 this Christmas and help us to help more people like Jenny.

Donate now